CER position paper on the EC proposal on Rail Passenger Rights

The EU institutions are currently discussing the recast of Regulation 1371/2007 on rail passenger rights (Rail PRR). CER considers the protection of their customers first and foremost as the sector’s own long-standing commitment. European Commission studies show that railway companies have taken the implementation of Regulation 1371/2007 very seriously by investing significant resources into meeting new requirements and into further speeding up the complaint handling process. CER is therefore working closely with all decision makers and customers’ associations to ensure that the proposal enables rail operators to keep up the good work in this area without jeopardising the sector’s competitiveness. Read more in this CER position paper.