Operations support officer

Operations support officer

Full-time, based in Brussels

The Community of European Railway and Infrastructure Companies (CER) has a vacancy for the position of Operations Support Officer.

General responsibilities:

Reporting directly to the Head of Administration and working closely with the Communications Department, the Operations Support Officer maintains de contact databases and website content, steers and monitors the IMS project, assists with conferences and meetings, deals with queries, and provides general support.

Key responsibilities:

  • Database and website
    • updating, monitoring, and maintaining the contact database
    • updating and maintaining website content and documents in close collaboration with the communications department
    • promptly answering the questions of staff and other stakeholders
  • Integrated Management System (IMS) Project. CRM/Member platform and Interconnected tools
    • Assisting in the development of a Customer Relationship Management (CRM) strategy including related integrated information systems and technology
    • Analysing and describing processes and needs
    • Liaising with developer
    • Managing system implementation
  • Meetings & events (cover maternity leave)
    • scheduling (virtual) conferences and meeting room bookings
    • providing support during virtual/hybrid conferences (MS Teams, GoToWebinar, Zoom, Webex, etc.)
    • managing computerised booking system (outlook calendars)
    • assisting before and during events (participants lists, badges, name plates, mailings, …)

Required skills and qualifications:

  • bilingual English/French, another major European language is considered a plus
  • recently graduated in IT or a first relevant experience in a similar role
  • knowledge of database applications and software
  • excellent with computer systems, Microsoft Office, internet research
  • analytical mind
  • a high degree of flexibility, strong organisational skills, and methodical approach
  • a reliable, structured and target-oriented work approach with the ability to work independently
  • proactive in problem solving with ability to multitask, to respond rapidly to changing circumstances and communicate effectively.
  • adaptability to varying workloads as well as the capacity for teamwork in an international environment.
  • positive attitude, friendly and polite

Terms and conditions are competitive, depending on the experience and qualifications of the candidate.

Interested candidates should send a cover letter for the attention of Ms Paule Bollen and a CV in English electronically to jobs@cer.be.
Applications will be treated in confidence.

The closing date for applications is 27 November 2021.